CompTIA MSP Partners Trustmark signifies commitment to high industry code of conduct, high level of customer support
Richardson, TX / January 25, 2012 –
Strategic Support, North Texas’ premier IT services firm, announced today it has received the CompTIA MSP Partners Trustmark for its use of industry-accepted best practices for service delivery and customer interaction, they are the first to have done so in North Texas and only the second to have achieved this certification in Texas.
“This credential identifies Strategic Support as an IT service provider that’s demonstrated a high level of competency through their use of prescribed industry best practices and processes.” said Todd Thibodeaux, president and chief executive officer, CompTIA. The CompTIA MSP Partners Trustmark developed by the leading non-profit association for the information technology industry, signifies that Strategic Support is committed to serving its customers in a manner that’s based on the industry’s best practices.
To attain the CompTIA MSP Partners Trustmark, Strategic Support was evaluated on a number of aspects of their business operations, including organizational structure, technology tools and systems they utilize; standard operating procedures; and IT service specific activities they’re engaged in, for network, server or end-user devices. Strategic Support also agreed to abide by an industry code of conduct that requires a commitment to conducting advertising, service delivery and overall business practices in an ethical manner.
“We are honored for the recognition.” said David Dunagan, President of Strategic Support. “We strive to work very hard for our clients and the business we’ve created. Our success is completely based on our customer’s success. This credential signifies that Strategic Support and our Support Now! program truly is the next generation of computer and network support and that we are different from our competition.” David continued.
About Strategic Support
Strategic Support is a premier network integration and managed services provider located in Richardson, TX, providing I.T. services to businesses in the Southwest United States. Strategic Support provides state of the art I.T. services including VoIP Phone Systems, offsite backups, voice and data services, managed services, network design, and security infrastructure services. Strategic Support was founded in 1986 and continues to bring and implement advanced technologies to mainstream businesses. More information is available at www.strategic-support.com.
About CompTIA
CompTIA is the voice of the world’s information technology (IT) industry. As a non-profit trade association advancing the global interests of IT professionals and companies, CompTIA is the recognized authority for IT education and credentials and the primary advocate for IT businesses and workers. Through its foundation, CompTIA also enables disadvantaged populations to gain the skills they need for employment in the IT industry. CompTIA’s vision of the IT landscape is shaped by more than 25 years of global perspective and more than 2,000 members and 1,000 business partners. For more information, visit www.comptia.org or follow CompTIA on Twitter at http://www.twitter.com/comptia.
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Contacts:
David Dunagan
President | Strategic Support Systems, Inc.
469-916-4400
ddunagan@strategic-support.com
Steven Ostrowski
Director, Corporate
Communications | CompTIA
630-678-8468
sostrowski@comptia.org
